Privacy Policy and Terms of Service

Introduction and Company Definition

These Privacy Policies and Terms of Service constitute a legal agreement between you and Tenavor LLC, a company registered in the State of Wyoming, United States, with address at 1234 Pioneer Avenue, Suite 200, Cheyenne, Wyoming 82001, United States, together with its affiliates and subsidiaries (hereinafter, "Tenavor", "we" or "our").

When this document refers to "Tenavor", it is understood to include Tenavor LLC and any entity directly or indirectly controlled by Tenavor LLC that participates in the provision of the services described.

Definitions

For the purposes of this document:

• User: Natural or legal person who accesses and uses Tenavor's services.
• Services: Functionalities offered by Tenavor, including prospecting, analysis, storage and data management.
• Account: Individual registration created by the User to access the Services.
• Public Data: Information obtained from open and legitimate sources, without access restrictions.
• AI: Artificial Intelligence technologies used by Tenavor to enhance its services.
• Technical Support: Assistance provided by Tenavor to Users according to the contracted plan.

1. Privacy Policy

1.1 Information We Collect

At Tenavor, we are committed to protecting your privacy. We collect the following information when you use our services:

• Account information: Name, email address, password (encrypted) and other data provided when registering.
• Usage information: Data about how you use our platform, including searches performed, companies consulted and features used.
• Technical information: IP address, browser type, operating system and device data.
• Payment information: Billing data and transactions processed through secure payment providers.

1.2 Use of Information

We use the information collected to:

• Provide, maintain and improve our services.
• Process transactions and send related notifications.
• Personalize the experience and offer relevant content.
• Detect, prevent and address technical and security problems.
• Comply with legal obligations and protect our rights.

1.3 Sharing Information

We do not sell or share your personal information with third parties, except in the following cases:

• Service providers: Hosting, payment processing and technical support.
• Legal compliance: When required by law.
• Explicit consent: When you authorize it.

1.4 Data Security

We implement technical and organizational measures to protect your information:

• Encryption of data in transit and at rest.
• Strict access controls.
• Regular vulnerability monitoring.
• Staff training in security.

1.5 User Rights

You have the right to:

• Access, rectification, deletion, opposition and portability of your data.
• Exercise these rights by contacting us at info@tenavor.tech.

1.6 Cookies and Similar Technologies

We use cookies to improve the experience, analyze usage and personalize content.

1.7 Data Retention

We retain personal information for as long as necessary for the purposes described or as required by law.

2. Terms of Service

2.1 Acceptance

By using the services of Tenavor LLC and its affiliates, you accept these terms.

2.2 Service Description

Tenavor is an intelligent prospecting platform that offers:

• Search and filtering of companies and contacts.
• Storage and management of prospecting data.
• Analysis tools and reports.
• Integrations with third-party services.

2.3 User Accounts

The user is responsible for:

• Maintaining the confidentiality of their account.
• Providing accurate and up-to-date information.
• Notifying unauthorized uses.

2.4 Acceptable Use

It is prohibited to:

• Use the platform for illegal activities.
• Access systems or data without authorization.
• Interfere with the operation of the service.
• Transmit malware or malicious code.
• Perform reverse engineering.
• Use the platform for spam.

2.5 Intellectual Property

All software, design and content are the property of Tenavor LLC or its licensors.

Data entered by the user is their property, subject to license for its processing.

2.6 Fees and Payments

The user must pay fees according to the plan.

• Fees may change with prior notice.
• They are not refundable except by legal obligation.

2.7 Credits and Limits

• Credits are consumed according to use.
• They may expire according to the plan.
• Unused credits are not refunded.

2.8 Cancellation and Suspension

The user can cancel their account at any time.

Tenavor may suspend accounts for non-compliance, non-payment (with a 15-day grace period) or misuse.

2.9 Service Availability

We do not guarantee continuous availability. There may be scheduled maintenance.

2.10 Limited Liability

Tenavor will not be responsible for:

• Misuse of data by clients.
• Errors in prospecting processes.
• Indirect or consequential damages.
• Loss of data or income.

2.11 International Regulatory Compliance

Tenavor LLC, based in Wyoming, USA, complies with:

• GDPR (General Data Protection Regulation).
• CCPA (California Consumer Privacy Act).

2.12 Use of Public Data

Tenavor only processes information obtained from open and legitimate sources. Clients are responsible for ensuring the legal use of the prospected information.

2.13 Modifications

We may modify these terms with prior notice. Continued use implies acceptance.

2.14 Applicable Law and Dispute Resolution

These terms are governed by the laws of the State of Wyoming, USA. Any dispute related to these terms will be resolved in the competent courts of Wyoming, unless the parties agree to submit to binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

2.15 Contact

• Email: info@tenavor.tech
• Website: https://tenavor.tech
• Legal address: 1234 Pioneer Avenue, Suite 200, Cheyenne, Wyoming 82001, United States

2.16 Use of Artificial Intelligence Technologies

2.16.1 Purpose of AI use

AI is used to analyze public data, generate prospecting recommendations, optimize workflows and improve user experience.

2.16.2 Data sources

Tenavor only processes information obtained from open and legitimate sources. Sensitive or private data are not used without explicit consent.

2.16.3 AI limitations

Results generated by AI are automated assistance and do not constitute definitive legal, tax or commercial advice. The user is responsible for validating the information before making decisions based on it.

2.16.4 Intellectual property of models and results

Algorithms, models and AI systems used by Tenavor are the property of Tenavor LLC or its licensors. Generated results belong to the user, subject to license for storage and processing within the platform.

2.16.5 Limited liability

Tenavor will not be responsible for errors, inaccuracies or interpretations derived from the use of AI technologies. The user acknowledges that AI can produce approximate or probabilistic results.

2.16.6 Regulatory compliance

The use of AI by Tenavor complies with applicable international regulations, including GDPR and CCPA, ensuring transparency and respect for user rights.

2.17 Technical Support and Service Levels

2.17.1 Available channels

Support ticket, email, online chat.

2.17.2 Availability by plan

The availability of these channels depends on the service level assigned to each account.

2.17.3 Response times

Support requests are handled within an estimated period of 24 to 48 business hours.

2.17.4 Priority support

Users with advanced plans can access priority support with reduced times.

2.17.5 Limitations

Support is limited to problems related to access, operation and use of the platform.